Nural Labs Launches Real-Time AI Concierge Platform with Sub-400ms Voice, Multilingual Support, and Full Operations Automation
Lakewood, CO — July 31, 2025 — Nural Labs today announced the public launch of its AI Concierge Platform, a real-time conversational system that handles phone calls and text chats with sub-400 millisecond response times, supports 30+ languages with 60+ premium voices, and automates booking and hotel operations end-to-end.
The platform combines voice AI, messaging, bookings, operations routing, revenue optimization, and retrieval-augmented generation (RAG) into a single, enterprise-ready solution designed for hotels and hospitality brands. It supports 250+ concurrent calls and unlimited text chats, integrates with leading PMS/CRM/POS systems, and self-optimizes performance every 30 days.
“Hotels shouldn’t have to stitch together five tools to deliver fast, reliable guest service,” said the Nural Labs team. “Our platform consolidates voice, messaging, bookings, and operations into one product — so properties can answer every call, route every request, and capture every upsell in real time.”
Platform Highlights
- Sub-400ms voice responses with advanced noise cancellation, real-time transcription, and 60+ premium voices in 30+ languages
- Instant Voice Clone (BETA) and a Voice Samples Library with customizable tone, style, and personality
- Retrieval-Augmented Generation (RAG) with vector search delivering ~10ms storage search and up to 97% response accuracy
- 250+ concurrent calls and unlimited chats with full multi-tenant and sub-tenant support
- Natural-language bookings for rooms, spa, dining, and events with live availability and mock PMS/HMS integrations for streamlined onboarding
- Intelligent routing for housekeeping, room service, and maintenance with real-time status tracking and agent-to-agent communication
- Live call transfer between AI and human agents without losing context
- Revenue optimization with real-time upsells, lead tracking, and analytics
- Integrations: OPERA, Cloudbeds, Mews, Lightspeed K-Series, Zapier/Make, and CRM systems
- Monthly AI self-evaluation over 30 days for ongoing quality and performance improvements
- Compliance-aligned practices: PCI, SOC 2
Key Benefits for Hotels & Guests
- Always-on guest service — answer every call, message, or request instantly, 24/7
- Faster problem resolution — automatically route tasks to the right staff in seconds
- Higher conversion rates — AI upsells and promotions at the right moment in the guest journey
- Consistent brand voice — 60+ premium voices and custom cloning ensure every interaction feels on-brand
- Global reach — support for 30+ languages and accurate accent handling expands market coverage
Coming Soon
- AI-powered recommendations — personalized upsells and cross-sells to maximize revenue
- Multi-channel integration — WhatsApp, Messenger, and other popular guest messaging apps
- AI Content Generator — create scripts, research briefs, and promotional copy for marketing and operations
Performance & Accuracy
The AI Concierge Platform has been benchmarked to achieve:
- ~97% response accuracy using proprietary evaluation datasets and human scoring
- ~40% accuracy improvement compared to the previous engine generation
- ~50% faster response times platform-wide since July 2025 updates
Industry Leadership
By combining real-time multilingual voice, deep operations integration, and retrieval-augmented reasoning, Nural Labs positions itself as the first hospitality AI platform that can handle complex, multi-party conversations at scale without sacrificing speed, accuracy, or brand experience.
Availability
The Nural Labs AI Concierge Platform is available globally. For demos and pricing, visit www.nurallabs.com or contact info@nurallabs.com.
About Nural Labs
Nural Labs builds next-generation conversational AI that automates and enhances how hotels connect with guests — by voice, chat, or phone. Headquartered in Lakewood, Colorado, Nural Labs serves hospitality customers worldwide with enterprise-grade solutions that combine speed, accuracy, and operational depth.
Media Contact
Nural Labs
press@nurallabs.com
+1-720-709-1045