Case Study: CSAT Lift

CSAT +9 points with faster answers and consistent policies.

Overview

A business hotel adopted Nural Labs AI to answer peak‑time calls and provide instant, policy‑consistent responses.

Goals

  • Improve satisfaction during peak call periods
  • Ensure consistent policy answers
  • Shorten time-to-resolution

Results

  • CSAT increased by 9 points
  • Fewer escalations due to consistent answers
  • Faster responses reduced abandonment