Case Study: Direct Booking Uplift
+18% direct bookings and 32% faster responses with AI concierge.
Overview
A boutique hotel chain deployed Nural Labs AI Concierge to answer calls and text messages 24/7 with sub-400ms responses and multilingual support.
Goals
- Increase direct bookings with relevant upsells
- Reduce missed calls and hold times
- Free up front desk for high-value tasks
Results
- +18% direct booking uplift within 60 days
- 32% reduction in average hold time
- 55% of routine calls automated end-to-end