Case Study: Operations Savings

55% of routine calls automated; ~120 staff hours saved monthly.

Overview

A resort used Nural Labs AI to route and resolve high‑volume routine requests across housekeeping and maintenance.

Goals

  • Reduce call handling load on front desk
  • Accelerate routing to the right staff
  • Keep guests updated automatically

Results

  • Automated 55% of routine calls end-to-end
  • ~120 staff hours saved per month
  • Faster resolution with live status updates