Smart AI Booking System
Automate reservations across rooms, dining, spas, and events with natural language understanding and real-time availability.
Built for multi‑venue reservations
Rooms
Length‑of‑stay, occupancy, and rate plan logic with upgrades, add‑ons, and packages.
Dining
Party size, turn‑time, table zones, and waitlist with SMS callbacks.
Spa
Service durations, therapist skills, and resource pools like rooms or equipment.
Events
Space inventory, setup/teardown buffers, and minimum spend policies.
Booking intelligence
Inventory locks
Atomic holds to prevent double‑booking across channels.
Rate & policy engine
Promo codes, dynamic restrictions, deposits, and cancellation windows.
Upsells & bundles
Add breakfast, parking, late checkout, cabanas, or spa packages at checkout.
Guest messaging
Send confirmations, reminders, and change links via SMS or email.
Integrations
PMS/CRS
Opera/Oracle, Cloudbeds, Mews, RoomKey PMS, SynXis; custom webhooks.
Payments
PCI‑compliant card capture, pre‑auths, and refunds via Stripe or your PSP.
Telephony & chat
Phone, SMS, WhatsApp, and web widget with a shared booking context.
Calendar & POS
ICS calendar sync and POS flags for pre‑paids, deposits, and packages.
Performance & reliability
Sub‑400ms
Median response for voice and chat booking flows.
Elastic throughput
Queues thousands of parallel requests during peak demand.
99.95% uptime
Geo‑redundant infra with automated failover and retries.
Audit trails
Every hold, confirm, and cancel is recorded with user and channel.
Example flows
Hotel room
Guest asks for two nights → AI quotes options → sends secure card capture link to caller → confirms and emails itinerary.
Restaurant table
AI checks party size/turn time → books table → sends SMS with modify/cancel link.
Spa treatment
Matches service duration and therapist skill → blocks room → confirms deposit.
Event space
Collects date, headcount, setup → proposes packages → generates hold or contract.
Compliance included: PCI for payments, SOC 2 Type II controls, and GDPR support for international properties.
AI Booking FAQs
What types of bookings can the AI system handle?
Our AI Booking System manages hotel room reservations, spa appointments, restaurant tables, and other hospitality services.
How does the AI check availability in real-time?
The AI integrates with your PMS or booking platform to access live availability data and confirm reservations instantly.
Can guests make bookings using natural language?
Yes. Guests can speak or type naturally, and the AI will understand, process, and confirm the booking without scripted commands.