AI-Powered Hotel Operations Assistant
Route, track, and resolve guest requests across housekeeping, room service, and maintenance — automatically.
Guests call or text; your AI triages, routes, and tracks every request. From extra towels to HVAC issues to late‑night room service, the right team receives the task with context — and the guest gets proactive updates until resolved.
- Housekeeping, room service, engineering, front desk, valet
- Real‑time status with guest notifications and SLAs
- Knowledge of brand standards and property SOPs
- Escalations, warm transfer, and shift‑handoff summaries
Run operations like a five‑star property
Intelligent triage
Detects priority, department, and location automatically from guest requests.
Smart dispatch
Routes tasks to on‑duty staff by role, load, and proximity with mobile notifications.
Live tracking
Updates guests when a task is acknowledged, en‑route, and complete.
Service recovery
Flags delays or repeat issues, offers compensation workflows, and alerts managers.
Integrations
Ticketing
HotSOS, Jira, Zendesk. Auto‑create, update, and close tasks with audit trails.
PMS
Pull guest, room, and folio info; log interactions; prioritize VIPs and loyalty tiers.
Telephony & chat
Phone, SMS, WhatsApp, and web; transcripts synced to the guest profile.
IoT & monitoring
Optional hooks for occupancy, temperature, or leak sensors to open tasks automatically.
Performance & reliability
Sub‑400ms
Average response for voice and chat handoffs.
Elastic tasking
Scales to thousands of concurrent requests across properties.
Analytics
CSAT, SLA attainment, and repeat‑issue detection by area and shift.
99.95% uptime
Geo‑redundant infra and queuing for offline staff devices.
Example scenarios
Housekeeping
Guest requests extra pillows → AI assigns runner → guest receives ETA and completion text.
Engineering
AC not cooling → triage as urgent → dispatch closest tech with room context.
Room service
Late‑night order → checks kitchen cutoffs → places order → notifies when en‑route.
Lost & found
Captures details, opens task for security, and messages guest on item status.
Safety and compliance: SOC 2 Type II controls, PCI isolation for payments, and GDPR support for international guests.
Hotel Operations FAQs
What hotel services can the AI manage?
The AI handles housekeeping requests, room service orders, maintenance reports, and other operational tasks.
How does the AI route service requests?
It uses intelligent routing rules to send each request directly to the correct department or staff member in real time.
Will staff still be involved?
Yes. The AI handles routine communication and routing, but staff members still fulfill the actual service requests.