AI Concierge for Hotels

Answer calls, book, and resolve requests — instantly.

Watch DemoGetting Started

Nural Labs brings real-time, conversational AI to every step of the hotel guest journey. The platform answers phones and messages in under 400ms, manages unlimited simultaneous conversations, and integrates directly with your PMS and CRM to book, route, and resolve — without missed calls or manual back-and-forth.

  • Always-On Coverage

    24/7 phone and text concierge with sub-400ms responses and 30+ languages to support every guest, any time.

  • Scaled to Your Property

    Handle 250+ concurrent calls and unlimited chats across single properties or multi-property portfolios.

  • Bookings that Convert

    Natural-language reservations for rooms, upgrades, dining, spa, and events with live availability and instant confirmations.

  • Operations Orchestration

    Route housekeeping, engineering, and room service requests with real-time status, transcripts, and audit trails.

How It Works

  1. Connect via API. We integrate with your PMS/CRS, CRM, POS, ticketing, messaging, and building systems — any platform with an API.
  2. Understand & retrieve. Retrieval-augmented generation (RAG) with vector search anchors answers in your policies, amenities, fees, and local FAQs for accurate, brand-safe responses.
  3. Offer & convert. The concierge recommends upgrades and packages contextually, then confirms bookings and payments via your existing stack.
  4. Orchestrate operations. Tasks are created and routed to teams with SLAs and live status; conversations and notes log back to your systems.
  5. Optimize monthly. Built-in analytics and 30-day self-evaluation highlight friction points and revenue opportunities.

Hotel Use Cases

Front Desk & Reservations

  • Instant room quotes, availability lookups, and bookings with upgrades
  • Waitlist management, overbook flow, and alternative dates
  • ID, policies, deposits, and payment confirmations

Guest Messaging

  • Pre-arrival info, check-in instructions, and digital keys handoff*
  • Real-time concierge for amenities, parking, and local recommendations
  • Issue resolution with escalation to human agents when needed

*Requires compatible partner integration.

Operations & Service

  • Housekeeping status, turn-down, and late checkout coordination
  • Engineering tickets for HVAC, plumbing, and in-room tech
  • Room service and F&B orders with POS handoff

Revenue & Loyalty

  • Dynamic upsells: premium rooms, late checkout, packages, parking
  • Lead capture and follow-ups with conversion analytics
  • Loyalty recognition and personalized offers

Integrations

If it has an API, we can connect. Common categories include:

PMS / CRS

Availability, rates, holds, modifications, cancellations, folios.

CRM & Loyalty

Guest profiles, preferences, segments, and targeted outreach.

POS & Payments

Deposits, incidentals, room service, and package add-ons.

Service & Ticketing

Work orders, SLAs, status updates, and audit trails.

Messaging

SMS, chat, and email for reminders, confirmations, and updates.

Analytics

Attribution, conversion, occupancy, and upsell reporting.

Don’t see your vendor? We can build a connector or collaborate directly with your provider.

What Sets Nural Labs Apart

  • Sub-400ms voice & instant chat: Human-like conversations that keep guests engaged.
  • RAG + vector search: Accurate, brand-safe answers grounded in your policies and content.
  • Enterprise reliability: Multi-tenant controls, auditing, and data isolation for portfolios.
  • Continuous improvement: 30-day self-evaluation and analytics to lift conversion and CSAT.
  • 60+ premium voices / 30+ languages: Consistent brand voice across regions and properties.

Explore more: AI Booking System · Revenue Optimization · Getting Started

Ready to modernize your guest experience? Request a demo or watch a product walkthrough.