AI Phone & Text Concierge for Hospitality
Nural Labs’ AI Phone & Text Concierge transforms guest communication with instant, human-like interactions.
Purpose‑built for hospitality, not a generic call bot
Omnichannel concierge
Handles phone calls, SMS, WhatsApp, and web chat with a shared memory of the guest’s context across channels.
Deep hotel workflows
Understands housekeeping, maintenance, room service, amenities, late checkout, and incident routing with escalation trees.
Booking engine intelligence
Quotes rates and availability, captures payment securely, and pushes reservations to your PMS or CRS with confirmation numbers.
Multilingual & brand‑matched voices
60+ premium voices with pronunciation dictionaries and brand lexicons for properties and local terms.
Integrations
PMS/CRS
Opera/Oracle, Cloudbeds, Mews, RoomKey PMS, custom webhooks.
Telephony
SIP trunks, Twilio, WebRTC, and native number hosting with failover.
Ticketing
HotSOS, Jira, Zendesk; auto‑create tasks with SLAs and audit trails.
CRM/Loyalty
Salesforce, HubSpot, and CSV exports for segments and journeys.
Performance & reliability
Response
Median end‑to‑end latency with live speech and tool calls.
250+ calls
Concurrent call capacity per property with elastic scaling.
98.3%
Speech‑to‑text accuracy across noisy environments.
99.95%
Uptime target with geographic redundancy and SIP failover.
Example call flow
- Guest calls main line → AI greets with property‑specific script and language detection.
- Understands intent (booking, amenities, operations) and authenticates if needed.
- Executes action: quote rate, create reservation, route request to the right team, or answer knowledge.
- Logs interaction to CRM/PMS and sends SMS/email confirmation.
- Escalates to staff with warm transfer if confidence is low or policy requires a human.
Compliant by design: PCI for payment capture, SOC 2 Type II controls, and GDPR support for international properties.
AI Concierge FAQs
How quickly does the AI Concierge respond to calls and messages?
Our AI Concierge responds to phone calls and text chats in as little as 400ms, ensuring guests receive instant, human-like service.
Can the AI Concierge handle multiple guests at the same time?
Yes, the AI Concierge can manage unlimited text chats and over 250 concurrent calls without delays or missed requests.
Does the AI support multiple languages?
Absolutely. It supports over 30 languages and 60 customizable voice options to match your brand's personality.