AI Concierge for Restaurants

Reservations, waitlists, menu answers, and upsells — fully automated.

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Nural Labs brings real-time, conversational AI to restaurant front-of-house operations — taking reservations, managing waitlists, answering menu questions, and promoting specials automatically. With sub-400ms responses, 30+ languages, and integration into your existing systems, every guest gets instant, on-brand service.

  • Instant Reservations

    Book tables with live availability and confirmations via phone, SMS, or web chat.

  • Smart Waitlist Management

    Add walk-in guests to a digital waitlist and send real-time SMS updates when tables are ready.

  • Menu & Specials Promotion

    Answer menu questions, highlight specials, and upsell pairings or prix fixe experiences.

  • POS & CRM Integration

    Sync bookings, guest notes, and spend history for personalized service and marketing follow-up.

How It Works

  1. Connect via API. Integrate with your POS, CRM, table management, loyalty, and marketing platforms — any system with an API.
  2. Understand & respond. Using RAG and vector search, the concierge provides accurate, brand-safe responses about your menu, hours, events, and policies.
  3. Upsell & convert. Suggest specials, events, or upgrades during booking and waitlist interactions.
  4. Update guests in real time. Send SMS or chat updates for table readiness, order status, or event reminders.
  5. Optimize monthly. Built-in analytics and self-evaluation reveal trends to improve occupancy, spend per guest, and loyalty engagement.

Restaurant Use Cases

Front-of-House

  • Table reservations and confirmations
  • Waitlist creation, management, and SMS alerts
  • Private dining inquiries and bookings

Guest Engagement

  • Menu questions, allergy and dietary info
  • Daily specials and pairing suggestions
  • Event promotion and RSVP management

Operations

  • POS integration for spend tracking
  • Guest note syncing for repeat visits
  • Order status updates via SMS or chat

Revenue Growth

  • Upsell high-margin dishes, drinks, and events
  • Loyalty program enrollment
  • Post-visit feedback collection

Integrations

If it has an API, we can connect. Typical integrations include:

POS Systems

Orders, spend tracking, loyalty points, and payments.

CRM & Loyalty

Guest profiles, preferences, and reward programs.

Table Management

Availability, holds, and floor plan synchronization.

Marketing Platforms

Event promotion, offers, and follow-up campaigns.

Messaging

SMS, chat, and email for confirmations and updates.

Analytics

Guest trends, occupancy, and upsell performance.

What Sets Nural Labs Apart

  • Sub-400ms voice & instant chat: Natural conversations that feel like speaking to your best host.
  • Menu & brand knowledge: Answers and upsells grounded in your actual menu, events, and brand tone.
  • Multi-language & premium voices: Serve diverse communities with 30+ languages and 60+ voices.
  • Always-on scalability: Unlimited concurrent conversations — no more busy signals or long holds.
  • Continuous optimization: Built-in analytics and self-evaluation improve guest experience and revenue over time.

Explore more: AI Booking System · Revenue Optimization · Getting Started

Ready to see it in action? Request a demo or watch our product walkthrough.