AI Concierge for Spas

Bookings, package upsells, reminders, and ambiance—automated in real time.

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Nural Labs brings real-time, conversational AI to spa guest journeys—answering calls and chats instantly, recommending the perfect treatments, and orchestrating back-of-house tasks without human bottlenecks. If your tools have an API, our platform can integrate with them.

  • Natural Conversations

    Sub-400ms voice responses, real-time transcription, and multilingual support for smooth, on-brand service.

  • Smarter Bookings

    Live availability, instant confirmations, and intelligent rescheduling—via phone, chat, SMS, or web.

  • Revenue Built-In

    Dynamic upsells for add-ons and packages; nudges for memberships, gift cards, and retail products.

  • Operational Orchestration

    Route requests to the right staff in real time—intake, prep, housekeeping, laundry, and maintenance.

How It Works

  1. Connect via API. We integrate with your PMS/booking, CRM, POS, gift card/membership systems, messaging, and facility IoT (lighting, music, scent, temperature)—any platform with an API.
  2. Understand & retrieve. Our conversation engine uses retrieval-augmented generation and vector search to answer policy, menu, and membership questions accurately from your content.
  3. Offer & convert. The concierge recommends services, durations, and add-ons based on client history, preferences, and availability, then confirms payment securely through your stack.
  4. Orchestrate operations. Requests are routed to teams with status tracking; transcripts and notes are logged back to your systems for visibility and QA.
  5. Optimize monthly. Built-in analytics and self-evaluation highlight friction points and opportunities to improve conversion, utilization, and retail attach.

High-Impact Spa Use Cases

Treatment Bookings

  • Real-time therapist and room availability across services and durations
  • Add-on suggestions (aromatherapy, hot stones, LED, scalp massage)
  • Multi-guest and group coordination for couples or events

Memberships & Packages

  • Sell and manage memberships, credits, and renewals
  • Auto-apply perks and track redemptions
  • Upsell to series packages during checkout

Reminders & Intake

  • SMS/email reminders with policy confirmation and pre-arrival instructions
  • Automated intake and consent forms with secure storage
  • Late arrival handling and smart rescheduling

Ambiance & Facilities

  • Integrate with IoT to set room lighting, music, scent, and temperature
  • Auto-trigger setup/turnover tasks between appointments
  • Escalate facilities issues to maintenance with traceability

Integrations

If it has an API, we can talk to it. Typical categories include:

PMS & Booking

Live availability, holds, confirmations, and policy enforcement.

CRM & Loyalty

Client profiles, preferences, memberships, and follow-ups.

POS & Payments

Deposits, balance collection, retail add-ons, and gift cards.

Messaging

SMS, chat, email, and social messaging for reminders and updates.

IoT & BMS

Room ambiance, equipment monitoring, and automation triggers.

Analytics

Attribution, conversion tracking, and utilization insights.

Need a connector we don’t list yet? Our team can build custom integrations or work with your vendor.

What Sets Nural Labs Apart

  • Real-time voice and chat: Natural, on-brand conversations with sub-second latency.
  • Enterprise-grade architecture: Multi-tenant controls, auditing, and data isolation.
  • Built-in QA & analytics: Monthly self-evaluation to continuously improve outcomes.
  • Flexible deployment: Cloud-hosted with options to align to your compliance needs.

Explore more: Revenue Optimization · Platform Overview · Security & Compliance

Ready to see it live? Request a demo or review our Getting Started guide.